Why can’t I log in to my migrated account?

Created by Uwe Winter, Modified on Wed, 18 Mar at 5:04 PM by Uwe Winter

All migrated accounts require a one-time email verification and reset password. You will not be able to log in until this step is complete.

Please check your inbox and Spam for the “Finalise your account migration” email to log in.

The “Secure my account” button and URL link will expire after 5 days. If you get an error, you can try to log in with your original credentials again to receive a new link to finalise your account migration. 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article